Time: 9:30am - 12:00pm
This course is being delivered online but it is NOT being recorded.
Fees
Member - £99
Non-Member - £149
Facilitator - Beverley Haywood
Instigating and managing a difficult conversation can be daunting and there are some circumstances where senior leaders delay taking action in the hope that the issue will be resolved without their intervention. However, this course will demonstrate that it is much better to tackle problems at an early stage as this can prevent the situation from getting worse and is more likely to maintain good working relationships with colleagues.
Audience
School leaders, head teachers, deputy head teachers and SLT including SBLs. Primary, secondary, special and APs suitable.
What are people saying about this course?
"Really useful practical tips for dealing with difficult conversations." - February 2024
"It has been really beneficial to have time to reflect and time to talk to colleagues. I now feel that I have the knowledge and schools to have effective difficult conversations." - Lucy Clarke, Redwood Primary - October 2024
"Reassurance that I do know what to do." - October 2024
"Informative and useful." - October 2024
"Enlightening, reflective." - October 2024
Objectives
This course offers you an opportunity to share examples of and gain confidence in handling difficult conversations effectively, objectively and sensitively.
• Explore why people can be challenging
• Consider why you may need to have a difficult conversation (determine the purpose/reason)
• How to prepare for difficult conversations - adopting the right approach
• Recognising and managing your emotional state
• Explore ways of dealing with difficult behaviour
• Plan the conversation (anticipate responses)
• Advice on how to listen carefully and demonstrate that you are doing so.
• Consider the steps in managing behaviour
• Explore how you might deal with parental complaints (optional)
• Reminder of your own well-being
Facilitator
Beverley Haywood
Beverley Haywood is NAHT Head of Eastern region. Having originally qualified as a solicitor she has since worked in HR in various sectors for over 20 years; including the education sector, the emergency services and private industry. Beverley is also a member of a MAT Board.