Expert guidance on managing your school and staff to help you make informed and effective decisions.
An overview of managing parental complaints, with advice on setting up an academies complaints procedure and a model complaints procedure that school leaders to adapt in their workplace.
NAHT has also created a model complaint procedure for single academies and a model complaint procedure for academies that are part of a multi-academy trust.
This article is available to NAHT members only. To view this advice click here