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NAHT Crown Dependencies

NAHT represents school leaders in Jersey, Guernsey and the Isle of Man. We provide advice, training and support for our members on a range of issues faced by senior leaders in schools. Along with our colleagues in England, Wales and Northern Ireland, NAHT is there to defend and extend the rights of school leaders. 

Parental complaints – the art of the possible, with a model complaints procedure

An overview of managing parental complaints, with advice on setting up an academies complaints procedure and a model complaints procedure that school leaders to adapt in their workplace.

NAHT has also created a model complaint procedure for single academies and a model complaint procedure for academies that are part of a multi-academy trust. 

This article is available to NAHT members only. To view this advice click here

First published 06 March 2023

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